Operations Manager- Supported Living Services in Liverpool, Merseyside

Are you an experienced Operations Manager with a passion for delivering high-quality supported living for service users with complex support needs—while driving strong commercial performance? We are looking for a dynamic, results-driven leader to oversee and grow our clients' services.

Our client is launching a complex supported living service across the Northwest of England.

We are looking for an individual who can lead specialist care and support services to individuals with Learning Disabilities, Autism, Challenging Behaviours, Mental Health and Complex Needs.

The Group delivers more than a million care hours each year. Their award-winning in-house training team has been recognised nationally with the Princess Royal Training Award.

About the Role

As Operations Manager, you will be responsible for the strategic and operational leadership of multiple complex supported living services. You’ll ensure exceptional care standards, regulatory compliance, and sustainable growth, while identifying new business opportunities and leading commissioning activity.

Key Responsibilities

•            Provide leadership and oversight across multiple services, ensuring high-quality, person-centred care

•            Drive commercial performance, including budget management, occupancy levels, and cost control

•            Lead on commissioning new services, through to mobilisation and successful delivery

•            Build and maintain strong relationships with, commissioners, and key stakeholders

•            Ensure compliance with all regulatory and safeguarding requirements

•            Support, develop, and inspire service managers to achieve operational excellence

•            Identify growth opportunities and contribute to strategic business development plans

About You

•            Proven experience in an Operations Manager (or similar senior leadership) role within supported living

•            Strong commercial acumen with a track record of improving performance and delivering growth

•            Demonstrable experience in commissioning services and managing tenders

•            Excellent knowledge of regulatory frameworks and quality standards

•            Skilled in stakeholder engagement, particularly with local authorities and commissioners

•            A confident leader with the ability to motivate and develop high-performing teams

•            Results-focused, resilient, and adaptable in a fast-paced environment

What We Offer

•            Competitive salary

•            25 days plus bank holidays

•            Pension scheme

•            Opportunity to shape and grow services

•            Supportive and forward-thinking leadership team

•            Ongoing professional development

If you are a commercially minded operations leader with a passion for delivering outstanding care and driving service growth, we would love to hear from you if you would like to find out more please call holly at Beluga Rox on 01244 562-000 or email holly@belugarox.co.uk

Voceer presents this job opportunity for Alcedo Care, a 10000 person sized company who are categorized as a Direct Employer.