Food & Beverage Manager in Leeds, Yorkshire And The Humber

F&B Manager

Location: HQ – Hotel, North Leeds

Salary: £32k to £35k (dependent on experience)

Overview & core Values

At the hotel, every member of the team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a F&B Manager working for the hotels you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective.

The hotel have 4 core important values which are central to the success of the hotel;

Ownership| We think and perform like owners

Driven| We have a constant desire for improvement

Transparency| We ensure clarity in communication so that there are no surprises

Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

Key Skills Required

• Previous F&B Manager experience in hotel environment
• Commitment to delivering a high level of customer/client service
• Ability to communicate and influence across all stakeholders
• A strong ability to manage business/workflow priorities to ensure success of department
• Team player and able to work proactively with a wide remit
• Ability to work under pressure and under own initiative
• Experience of managing a team
• Firm understanding of GPs and menu engineering
• Creative and innovative approach

Key Skills Desirable

• Recognised and relevant qualifications for this industry
• Previous experience in event management
• Previous experience running a multi-outlet function
• Previous mixology experience

Core Duties and Responsibilities

• Take accountability for all F&B operations across restaurant, bar and function rooms 
• Control expenditure within F&B outlets. This is a shared role but you’re involvement will be valued.
• Take accountability for achieving budgeted cost of sales in Food and Beverage 
• Identify and act upon opportunities to grow revenue and reduce costs within the F&B department. Again, this is a share responsibility as the GP margins are stable but they are open to ideas and suggestions on how to improve profit margins and want you to upsell. 
• Ensure full compliance with licensing laws, health and safety and other statutory regulations 

• Ensure the completion of the shift handovers and shift checklists 
• To be aware of all local events, all local competitors and to ensure that our F&B operation and product remains the market leader 
• Manage the day-to-day operation of F&B outlets 
• Plan, coordinate and lead weekly F&B meetings  
• Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation 

• Deal with customer complaints ensuring effective outcomes 
• Utilise personnel between all F&B outlets to minimise payroll expenditure and ensure flexibility of the team and optimise staff stability 
• Supervise work at all levels and set clear objectives for F&B team and department 
• Complete monthly F&B reports or as and when required 
• Duty Manager responsibilities 
• To update all employee documentation in EPS to ensure staff files remain current and up to date 
• To monitor and manage employee absences within the F&B department, ensuring all absences are accurately recorded within EPS, reasons for absences are recorded within  EPS, and return to work (RTW) forms are complete and loaded in EPS.    
• To manage any staff issues informally where appropriate and to advise Hotel Manager of any issues which need to be formally dealt with  
• Ensure all rotas are loaded into EPS and signed off by the set deadlines 

People

• Fully accountable for all team members within the F&B unit in terms of recruitment, performance management
• Liaise with Line Manager with any issues which may be classed as high risk
• Act as a role model in terms of values, professional ethics and conduct
• Identify training needs within the team and deliver or source appropriate training
• Ensure clear and effective communications are delivered throughout the team to ensure all members are aware of current developments within the company
• Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development
• To develop a cohesive and trained F&B team who are able to provide superior guest service, maintain and improve product quality and maximise revenue
• Take a responsible approach towards timekeeping and attendance at work to ensure the hotel runs efficiently at all times, and to assist in the event of absence cover
• Maintaining close working relationships with all departments with a key focus on Events and Kitchen departments
• Act as role model for personal learning and development
• Have a flexible approach to assisting other departments where required
• To remain and demonstrate transparency across day to day management of F&B department

Quality

• Ensure all appropriate Standard Operating Procedures are adhered to
• Utilise metrics including, Revinate, Trip Advisor, other guest feedback platforms etc. to ensure quality measures are maintained throughout the Hotel.
• Ensure our guests receive an exceptional level of service and want to return by anticipating guest needs effectively
• Ensure routine maintenance is carried out within F&B department, liaising with your Line Manager and maintenance on any major works required
• Manage and maintain a safe and secure environment for guests, employees and hotel assets by maintaining the hotel safety policies and procedures
• To ensure that the quality, range and service of food and beverage is high to ensure maximum revenue is achieved and has a positive impact on customer retention

Profit

• Manage F&B departmental budgets
• Ensure F&B payroll is in line with budgeted payroll and ensure employee schedules are closely and effectively managed to reflect any changes in revenue
• Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control
• Pro-actively pursue all practices in-line with company environmental and energy saving initiatives
• Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets.
• Remain sales focused at all times
• Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximised
• To have a core understanding of P&Ls to enable a firm understanding of all financial aspects of the business

General

• Comply with the company codes of conduct at all times
• Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating company values
• Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
• Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

• Produce reports as required in line with current guidelines
• Attend business reviews / board meetings as appropriate and actively contribute to all forums

Success Criteria

• Achieve or exceed the budgeted revenue and control expenditure
• Meet targets and objectives
• Minimal complaints from stakeholders to be received
• Positively impact the volume of repeat business
• Meet all deadlines of reporting to our owners
• Respond to all requests and queries in an urgent manner from the hotel owner and the hotel management team

Benefits

• Live in accommodation can be offered.  
• Pension Scheme
• Free parking
• Food provided whilst on duty
• Discounted Hotel Stays
• Discounted Food and Beverage
• Incremental Holiday Entitlement
• Training and Development Opportunities
• Cycle to work scheme

INDHS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Voceer presents this job opportunity for Equals One Ltd, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Equals One Ltd, a reputable recruitment agency known for placing candidates in desirable positions.