Customer Service Coordinator in Swindon, South West

Swindon

permanent, full-time

£25,000 per annum

UK working eligibility only.

Working in Swindon, South West

Swindon, located in Wiltshire, is a major commercial and employment hub in the South West of England. With a history rooted in the railway industry, the town has developed into a centre for manufacturing, distribution, and technology. Today, Swindon is home to major employers in automotive, pharmaceuticals, financial services, and IT, with many multinational companies having a strong local presence. The town’s strategic location along the M4 corridor makes it a prime base for businesses, with excellent transport links to London, Bristol, and South Wales. Swindon also benefits from a growing logistics sector, supporting e-commerce and supply chain operations. Job seekers in Swindon can find opportunities across a wide range of industries, including engineering, healthcare, education, and retail. Ongoing investment in housing and infrastructure continues to strengthen the local economy, while affordable living costs compared to nearby cities make it attractive for professionals and families. Swindon offers a balanced lifestyle with solid career prospects in both traditional and emerging industries.

About Customer Service

Customer service professionals are essential across retail, finance, utilities, healthcare, and tech. Roles include call centre advisors, live chat agents, customer success managers, and team leaders. Employers value strong communication, patience, and problem-solving skills. Increasingly, technology such as CRM platforms and AI tools supports the work, but human interaction remains crucial for building loyalty and resolving complex issues. The sector offers a wide range of entry-level positions with progression into supervisory and management roles. With companies prioritising customer experience, demand for skilled professionals remains consistently high.

TWC HOME GROUP

Customer Service Coordinator

Join the team keeping our customers informed, reassured and looked after

Reports to: Operations Manager

Department: Installation Office

Hours: Monday–Friday, 8:00am–4:00pm

Location: Headlands Grove Trading Estate, SN2 7JQ

Salary & Package: £25,000 per annum + holidays. Full training provided.

About the Role

TWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on — from the moment their installation is booked, right through to aftercare. You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after.

What You'll Be Doing

Customer Communication

Call customers ahead of installation to talk them through what will happen on the day.
Explain arrival times, site preparation and what to expect.
Answer questions and keep customers reassured throughout.

Aftercare

Call customers after installation to check they're happy.
Log any concerns and arrange prompt follow-up.
Encourage happy customers to leave a review.

Service & Remedial Management

Take service calls and work out what's needed to put things right.
Raise service reports and order any parts required.
Track remedial jobs through to completion.

Scheduling & Logistics

Manage service engineers' diaries and book appointments efficiently.
Confirm and rearrange appointments as needed.
Make sure engineers have everything they need before heading out.

Reception & Office Support

Answer incoming calls and direct them to the right person.
Take accurate messages and monitor the inbox.
Support the Installation Office with day-to-day admin.
Help keep schedules and customer records up to date.

What We're Looking For

Essential

A friendly, professional telephone manner.
Strong organisational skills and attention to detail.
Comfortable multitasking in a busy office.
Good computer literacy.
A calm, problem-solving approach.
Previous customer service experience.

Desirable

Experience in windows, doors or home improvements.
Experience scheduling engineers or installation teams.
Understanding of warranty or remedial processes.
Experience using a CRM system.

Interested in joining TWC Home Group?

Apply now with your latest CV

INDLS

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Voceer presents this job opportunity for Equals One Ltd, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Equals One Ltd, a reputable recruitment agency known for placing candidates in desirable positions.

created 7 hours ago

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