Customer Service Coordinator in Derby, East Midlands

Customer Service Coordinator

We're looking for a proactive and organised Customer Service Coordinator to deliver exceptional aftersales support and manage defect resolution post-handover.

In this fast-paced role, you'll be the key point of contact for customers - logging defects, coordinating maintenance operatives and contractors, scheduling appointments, and ensuring issues are resolved quickly and efficiently. You'll manage CRM updates, organise diaries, support DLP inspections, and help secure MGD certificates and retentions.

What we're looking for:

Excellent communication and customer service skills

Strong organisational skills and attention to detail

Confident using Microsoft Office and CRM systems

Ability to manage multiple tasks and priorities

Construction industry knowledge (desirable)

If you thrive in a customer-focused environment and take pride in delivering quality service, we'd love to hear from you.

Voceer presents this job opportunity for VG Clements Contractors Ltd, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by VG Clements Contractors Ltd, a reputable recruitment agency known for placing candidates in desirable positions.