Customer Service Advisor in Warrington, North West
Warrington
permanent, full-time
£14.21
per hour
UK working eligibility only.
We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.
Customer Service Advisor benefits:
- Training is included to prepare you for this role
Customer Service Advisor role:
- Provide the highest levels of customer satisfaction and service at each customer contact
- Own a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times
- Gather customer data to ensure UU’s records are complete
- Investigate a Customer/Retailer/Internal query to resolution and to their satisfaction
- Strive for telephone resolution first time
- Escalate to Team Leaders where it doesn’t feel it is the right outcome for the customer
- Proactively contact customers based on their interactions and feedback on UU’s automated systems.
- Plan a schedule of works against household and non-household targets
- Monitor schedules throughout the day, keep customers updated and plan any required top up work
- Build effective working relations with other UU teams as well as the Contract Partner’s field operations
- Undertake ad-hoc projects and activities as required by Metering Delivery
Customer Service Advisor pay:
£14.21 per hour.
Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.
This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.