Customer Service Advisor in Sunderland, North East

Sunderland

permanent, full-time

£23,809 - £24,064 per annum

UK working eligibility only.

Working in Sunderland, North East

Sunderland, in Tyne and Wear, is a coastal city with a strong industrial base and a growing reputation for innovation and technology. Once a centre for shipbuilding and coal mining, Sunderland has transformed into a hub for automotive manufacturing, software development, and offshore engineering. Nissan’s major production facility remains a key employer, while the city’s digital sector continues to expand, driven by investment and university partnerships. Sunderland also offers significant employment in education, healthcare, and public services. Excellent transport links via the A19, A1(M), and direct rail services connect the city to Newcastle, Durham, and London. Job seekers will find opportunities in engineering, IT, customer service, and logistics, as well as creative and digital roles. Regeneration projects, affordable housing, and a growing business base make Sunderland an appealing location for professionals seeking career growth in the North East.

About Customer Service

Customer service professionals are essential across retail, finance, utilities, healthcare, and tech. Roles include call centre advisors, live chat agents, customer success managers, and team leaders. Employers value strong communication, patience, and problem-solving skills. Increasingly, technology such as CRM platforms and AI tools supports the work, but human interaction remains crucial for building loyalty and resolving complex issues. The sector offers a wide range of entry-level positions with progression into supervisory and management roles. With companies prioritising customer experience, demand for skilled professionals remains consistently high.

We’re recruiting for Customer Service Advisors to earn up to £24,064 per annum.

Customer Service Advisor benefits:

Uncapped commission

Training is included to prepare you for this role

Customer Service Advisor role:

This team sell products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel with so it is about having a conversation to see why and retaining the customer.

Customer Service Advisor pay:

£23,809.50- £24,064 per annum

Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.

created 11 months ago

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Customer Service Advisor in Sunderland, North East

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