Customer Service Advisor in Ellesmere, West Midlands

Recruit4staff are representing a well-established lifting equipment and service business in their search for a Customer Service Advisor to work in Ellesmere

Job Details:

• Pay: £28,000–£31,000 per annum
• Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am–5:00 pm; Friday, 8:45 am–4:30 pm
• Duration: Permanent
• Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 1–2 days from home for suitable candidates, subject to training, workload and business requirements

Job Role: Working within the Service and After-Sales call centre, the Customer Service Advisor will handle incoming customer calls regarding breakdowns, repairs and servicing. The Customer Service Advisor will provide a professional point of contact, arrange repair and service bookings, and support customers throughout their after-sales experience.

Essential Skills, Experience, or Qualifications:

• Previous Customer Service Advisor experience is required
• Good IT skills are essential
• Strong telephone-based customer service and communication skills
• The Customer Service Advisor must be confident handling service, repair and breakdown enquiries

Advantageous Skills, Experience, or Qualifications

• Customer Service Advisor: dealership experience is required - ESSENTIAL.
• Good written and verbal communication skills
• Good IT Skills- ESSENTIAL
• Must be able to work in a team environment.
• SAP or Salesforce experience would be advantageous
• Experience within an after-sales, service desk or similar environment would benefit a Customer Service Advisor in this position

Additional Information

• The successful Customer Service Advisor may have the opportunity to work from home for 1–2 days per week once appropriately trained
• Hybrid working is discretionary and candidates must remain flexible according to workloads and business requirements

Commutable From: Ellesmere, Oswestry, Wrexham, Shrewsbury, Llangollen and Whitchurch

Similar Job Titles: Service Desk Advisor

For further information about this Customer Service Advisor position and other positions, please apply now. This vacancy is being advertised on behalf of Recruit4staff, who operate as a recruitment agency, agent, agencies, employment agency, or employment business.

Voceer presents this job opportunity for Recruit4Staff Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Recruit4Staff Limited, a reputable recruitment agency known for placing candidates in desirable positions.