Customer Account Manager in Washington, London

Customer Account Manager

We are seeking a Customer Account Manager to build and maintain strong relationships with clients, understand their needs, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Manage and develop relationships with assigned customer accounts.
• Serve as the primary point of contact for clients.
• Understand customer needs and recommend appropriate solutions.
• Respond to customer questions, concerns, and requests promptly.
• Monitor account activity, customer satisfaction, and retention.
• Identify opportunities for account growth and additional services.
• Work closely with sales, operations, and support teams to resolve issues.
• Maintain accurate customer and account records.
• Prepare account updates and reports when required.

Requirements:

• Strong communication and interpersonal skills.
• Customer-focused approach and professional attitude.
• Ability to build long-term client relationships.
• Strong organization and time-management skills.
• Ability to work independently and as part of a team.
• Previous customer service, account management, sales, or client relationship experience is an advantage.

Employment: Full-time
Work arrangement: Remote or hybrid depending on the position.

Voceer presents this job opportunity for Robert Half, a 10000 person sized company who are categorized as a Direct Employer.