Complex Care Assistant in Ainsdale, North West

Support Worker — Brain Injury & Developmental Delay (Child/Adolescent Client)

Location: Ainsdale, Southport

 Pay Rate: Up to £16 per hour (including holiday pay)

Gender Requirement: Female applicants only (due to the personal care needs and preferences of the client, this is a genuine occupational requirement under the Equality Act 2010)

Shift Pattern:

• Term time (weekdays): 3:00pm–8:30pm
• Saturdays: 10:00am–4:00pm
• School holidays: 10:00am–4:00pm on weekdays, plus Saturday as usual

Important: Consistency is vital for this client. Please only apply if you can genuinely commit to the shift pattern outlined above on an ongoing basis.

IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

About Us

Routes Healthcare is a leading complex care provider — we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes, providing specialist 1-2-1 care for clients with complex health needs.

About the Role

We are looking for a warm, patient, and experienced Support Worker to provide 1-2-1 support to a young person living in the Ainsdale area who has an acquired brain injury and developmental delay. This is a hands-on, relationship-based role supporting the client to build routines, develop independence, and enjoy life both at home and in the community.

You'll become a trusted, familiar figure — someone who provides structure, encouragement, and calm, consistent support.

What You'll Be Doing

After school (term time):

• Supporting with daily routines, homework, personal care, and activities of daily living within the home
• Providing structure and positive boundaries to encourage good habits and behaviours
• Providing a calm, focused 1-2-1 presence

Saturdays and school holidays:

• Supporting with community-based activities — getting out and about, building social skills, and having fun
• Developing independence through activities of daily living
• Driving the client to activities and outings safely

What You Need to Know About This Role

This is a 1-2-1 support role working with a young person who requires a high level of supervision. You'll need patience, energy, and the ability to provide calm, consistent support with clear boundaries. You'll be working within a family environment, so a sensitive and professional approach is essential.

What We're Looking For

Essential:

• Female (genuine occupational requirement under the Equality Act 2010)
• Experience working with children and young people
• Brain injury knowledge or experience — an understanding of Global Developmental Delay and the challenges it presents
• Good enabling skills — you're there to build her confidence and independence, not do everything for her
• A calm, sensitive, and empathetic nature — you'll need to stay composed and consistent, even when things are challenging
• Ability to set and maintain positive boundaries in a supportive way
• The right to work in the UK without needing employer support
• Reliable and able to commit to the regular shift pattern

Desirable:

• A full valid UK driving licence and access to a car
• Experience supporting young people with developmental delay or neurological conditions
• Experience working within family environments
• Understanding of positive behaviour support strategies
• NVQ Level 2 or 3 in Health and Social Care or equivalent

What We Offer

• Specialist training and ongoing clinical support through the Routes Academy programme
• Dedicated clinical on-call team available 24/7
• Regular supervision and competency assessments
• Wellbeing and mental health support
• Staff referral scheme with generous incentives (up to £250 per referral)
• You'll work alongside employed Routes care workers only — we don't use agency staff

Ready to Make a Difference?

This is a rewarding role for someone who wants to make a genuine difference to a young person's life. If you have the experience, the patience, and the heart for it, we'd love to hear from you.

Apply today and speak to our recruitment team to find out more.

Routes Healthcare is committed to making lives better through exceptional complex care services.

Voceer presents this job opportunity for Routes Healthcare, a 10000 person sized company who are categorized as a Direct Employer.