Customer Support Manager in Leeds, Yorkshire And The Humber

Customer Support Manager 
Location: Leeds
Salary: £40,000
Hours: Full-time | Permanent

Are you an experienced manager who thrives on leading teams, streamlining processes, and delivering accurate, client-focused results?

We’re looking for a hands-on Customer Support Manager  to lead a talented group of estimators and administrators who work closely with our sales and project delivery teams. This is a key leadership role within our commercial operations function, ensuring accurate quotes and great communication across the business.

Key Responsibilities:

• Manage and support a team responsible for interpreting technical drawings, preparing quotations, and scheduling bespoke furniture projects.
• Act as a bridge with other departments to ensure clarity and accurate and timely communication
• Oversee the preparation of Excel-based quotations, ensuring attention to detail.
• Liaise with suppliers to source materials, obtain lead times, and negotiate competitive pricing.
• Schedule team workloads, prioritising tasks to meet tight client deadlines and internal delivery targets.
• Drive continuous improvement across the team—reviewing systems, documentation, and workflow efficiency.
• Maintain and update internal systems, ensuring data accuracy and an organised working environment.
• Support team development through coaching, training, and performance management.
• Contribute to a collaborative and supportive culture, stepping in to assist with workload when needed.

Skills & Qualifications:

• Proven experience managing or supervising a small team within estimation, bid-management and client support.
• Strong knowledge of quoting processes, supplier engagement.
• Excellent communication skills with the ability to coordinate across departments and build strong supplier relationships.
• Excel skills and confidence with internal systems and documentation control.
• High attention to detail and ability to maintain quality under pressure.
• A proactive and flexible approach and the ability to drive team performance while supporting day-to-day operations.
• A background in purchasing or supply chain management is beneficial but not essential.

 INDLS 

Voceer presents this job opportunity for Equals One Ltd, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Equals One Ltd, a reputable recruitment agency known for placing candidates in desirable positions.