E-commerce Manager in Stoke-on-trent, West Midlands

E-Commerce Manager

Location: Stoke-On-Trent

Hours: Monday to Friday

Salary: £50,000 per annum

The role:

Our client is looking for an experienced E Commerce Manager to take ownership of the commercial performance, strategic growth, and day-to-day operations of all UK marketplace platforms, including Amazon and eBay. Reporting to the Global Head of eCommerce, this individual will drive the marketplace strategy, manage a Marketplace Executive, and ensure profitable growth, operational efficiency, and brand consistency across third-party channels.

This is a commercially focused, hands-on role requiring strong trading expertise, marketplace knowledge, and the ability to work cross-functionally to achieve ambitious revenue and margin targets.

Responsibilities

• Drive growth across Amazon, eBay, and other marketplaces in line with the broader eCommerce and brand strategy
• Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity
• Own marketplace forecasting, trading performance, and profit analysis
• Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership
• Ensure all product listings are accurate, optimised, and compliant with platform requirements
• Collaborate with internal teams (inventory, operations, customer service) to deliver seamless customer experience and high service levels
• Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards
• Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth
• Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence
• Oversee the creation and optimisation of product content, including high-quality images, keywords, and attributes to improve visibility and conversion
• Work closely with the digital content team to ensure consistent and engaging brand representation across all marketplace platforms
• Stay informed of changing marketplace policies and category guidelines
• Proactively resolve account issues or suspensions in collaboration with platform support teams

Key Requirements:

• Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as Amazon and eBay
• Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth
• Proficient in using marketplace and analytics tools, including Amazon and Ebay 
• Demonstrated experience in mentoring or managing team members, fostering development and performance
• High level of accuracy and attention to detail, with a proactive mindset and strong problem-solving abilities
• Skilled in project management, with the ability to coordinate cross-functional teams and deliver complex initiatives
• Exceptionally organised and capable of managing multiple priorities and tight deadlines
• Thrives in a fast-paced, digital-first environment with a strong focus on performance and continuous improvement

Interested? Call Maria on 01782 712230 or email MariaP@kpir.co.uk

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