Customer Service Advisor in Wolverhampton, West Midlands

We’re recruiting for Customer Service Advisors to earn to £12.21 per hour.

Customer Service Advisor benefits:  

Casual Dress. Relaxed Environment. Chatty, Sociable Atmosphere.

Training is included to prepare you for this role

Customer Service Advisor role:  

• Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers
• Responsible for accurate and timely update of all Customer data
• Responsible for case managing customer requests and queries in an accurate and timely manner
• Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction
• Responsible for supporting your team and line manager in delivery of business objectives
• Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs
• Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs
• Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice
• Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures

Customer Service Advisor pay:  

£12.21 per hour.

Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.