Deputy Service Manager in Sprowston, East Of England

Deputy Service Manager

Position: Deputy Service Manager, Part-Time, 35 hours per week
Location: Sprowston Community Hub, Norfolk

Are you a driven and compassionate leader ready to make a real difference? We are looking for a dynamic Deputy Service Manager to support the delivery of exceptional services at our Sprowston Hub for adults with learning and physical disabilities. You’ll play a pivotal role in empowering both people we support and our dedicated teams to achieve the best outcomes.

Key Responsibilities:

• Support the Service Manager to deliver high-quality, person-centred services.
• Lead, coach and mentor Team Managers, ensuring excellence in service delivery and strong person-centred outcomes for our customers
• Be the Positive Behaviour Support (PBS) Champion, promoting inclusive, empowering support practices that encourage good wellbeing and outcomes for our customers
• Monitor and embed quality assurance strategies and customer outcomes, aiming for “Good” or better ratings in all audits and outcomes for customers
• Ensure safeguarding, compliance, and health and safety procedures are upheld across services
• Liaise with families, professionals, and external partners to review and evolve support plans
• Champion inclusion, independence, and community engagement for those we support

What We’re Looking For:

• Proven experience in a leadership role within social or health care
• Experience mentoring and coaching others to achieve excellent outcomes
• Strong communication skills with the ability to influence and build positive relationships
• Knowledge of regulatory standards and Quality Assurance frameworks for care services
• Flexibility to work over a 7-day period and participate in an out-of-hours rota
• Health and Social Care Level 5 Diploma or equivalent (or willingness to work toward this)

Benefits:

• Competitive salary and development opportunities
• Generous leave: 20 days rising to 25 (pro rata for part-time)
• Professional training & nationally recognized qualifications
• 24/7 employee wellbeing support
• Blue Light Card, travel discounts, and other staff perks
• Occupational sick pay from day one

If you're passionate about leading services that change lives and support inclusive communities, we'd love to hear from you!

This role is subject to a DBS check and full compliance with safer recruitment policies. A full UK driving licence and business use insurance are essential.

Independence Matters does not offer sponsorship opportunities.

Apply Now and help shape the future of care in Norfolk.

Voceer presents this job opportunity for Independence Matters, a 1000 person sized company who are categorized as a Direct Employer.