Operations Associate in Staffordshire, West Midlands

Operations Associate

Location: Newcastle-Under-Lyme

Hours: Monday to Friday, 9am - 5pm

Duration: Temporary to permanent

Role Overview: 

We are seeking a detail-oriented and proactive Operations Associate to support our clients’ operations team. The ideal candidate will be responsible for managing data, coordinating dispatch, and providing operational support across various departments. The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Manage operational setup for job cycles (CORE/DS & Solus/TS channels)
• Pick up tasks post-planning for applicable channels
• Respond to queries from Account Teams and internal departments
• Coordinate POS dispatch with warehousing and rework teams
• Ensure timely and accurate order fulfilment
• Send Weekly Focus updates to Field Colleagues and RPMs via BLINK
• Ensure clear, consistent team messaging

• Address a minimum of 3 platform queries daily
• Provide prompt, effective solutions without excessive tagging
• Set up/monitor chat groups for priority jobs

• Maintain data integrity and accuracy

• Update and manage product codes

• Participate and contribute in team meetings

Required Skills and Qualifications:

• Proven background in operations, ideally within central or fulfilment teams
• Skilled in communication and data platforms
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Strong collaboration across teams and departments
• Detail-oriented with a proactive problem-solving mindset
• Analytical skills for data interpretation and decision-making
• Effective multitasking and prioritization in fast-paced settings
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Experience with database management and upkeep

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk for more information.

INDCOM  

Voceer presents this job opportunity for KPI Recruiting LTD, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by KPI Recruiting LTD, a reputable recruitment agency known for placing candidates in desirable positions.