Housing Repairs Operations Manager in Enfield, Middlesex

We are searching for a dynamic and strategic Housing Repairs Operations Manager to join our team in the vibrant borough of Enfield, UK. This is an incredible opportunity to make a significant impact by leading our efforts in managing and improving housing repair services. With a salary ranging from £55,542.00 to £70,452.00 annually, this full-time, permanent role offers a chance to work in a supportive and forward-thinking environment. If you have a knack for operational management and a commitment to community service, we want to hear from you!

Perks and benefits:

Being a part of our team comes with many perks, including:
- A permanent, full-time position that offers job security and stability.
- Engaging work that directly impacts and enhances community living.
- Opportunities for career growth and development through training and mentorship.
- A supportive work environment committed to excellence and innovation.
- A chance to be part of a vibrant and diverse workplace culture.

What you will do:

- Lead and inspire the Direct Labour Organisation (DLO) repairs service, ensuring exceptional customer service and meeting performance targets.
- Manage recruitment, training, and development of staff in alignment with our policies and objectives.
- Design and implement operational strategies to achieve service improvements and meet commercial objectives.
- Formulate and execute repairs policy and ensure alignment with legislative and customer demands.
- Foster a customer-focused environment, encouraging resident involvement and utilizing feedback for continuous improvement.
- Collaborate effectively with other managers and stakeholders to ensure a seamless customer journey.
- Promote a strong health and safety culture, ensuring compliance with relevant legislation.
- Coordinate complex repairs with minimal disruption to residents, maintaining high-quality service standards.
- Build and maintain strong relationships with community groups, residents, and various stakeholders.
- Assess and improve customer demand response, contributing to efficient housing stock maintenance.

Skills, Experience, Knowledge & Abilities:

We are looking for individuals who have the following essential attributes:
- Proven ability to engage and motivate teams with clear targets and expectations.
- Strong customer service skills and a history of high customer satisfaction.
- Successful experience managing performance and giving constructive feedback.
- Skill in planning and managing budgets and resources effectively.
- Strong understanding of political structures and the role of elected members.
- Ability to work collaboratively and adaptively in fast-paced environments.
- Significant experience with high-value responsive repairs contracts.
- Knowledge of health, safety, and regulatory principles in housing.

Desirable:

- Experience managing projects.
- Experience working in a political environment.

Why Enfield?

Enfield offers a perfect blend of urban and suburban living, with plenty of green spaces and a rich cultural scene. It is a great place to live and work, with easy access to central London, making it an ideal location for those who appreciate the convenience of city life with a community feel. Join us in making a real difference within this thriving community!

Working with Sanctuary Personnel:

Sanctuary Personnel is a trusted and award-winning agency for roles. With an ‘Excellent’ rating on Trustpilot from over 1,000 reviews and many prestigious industry awards, we are dedicated to finding you the best possible rates in roles that match your skills and experience.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.