Revenue And Debt Service Manager in Brent, London

Job Title: Revenue and Debt Service Manager
Location: Brent
Job Type: Full-time
Pay Rate: £40.44 per hour

Sanctuary Personnel is currently looking for an experienced and dedicated Revenue and Debt Service Manager to join a service in Brent.

This is an exciting opportunity to take on a leadership role and drive operational excellence within revenue and debt services, ensuring high performance, compliance, and customer satisfaction.

Key Responsibilities:

• Lead the administration, collection, and enforcement of all council debts.
• Maximise collection rates for Council Tax and National Non-Domestic Rates (NNDR), with direct oversight of the in-house Council Tax team.
• Oversee a wide range of Revenue and Debt services, including customer service delivery (face-to-face, telephone, and online), billing, collection, recovery, and enforcement.
• Manage service quality, control, policy, and procedures, ensuring alignment with the diverse needs of Brent residents.
• Ensure service delivery is responsive and customer-focused.
• Effectively manage outsourced NNDR collection and enforcement services.
• Oversee civil enforcement, printing, and legal services linked to revenue and debt functions.

Requirements:

• Proven experience in revenue and debt service management within a local government setting.
• Strong leadership and operational management skills.
• In-depth knowledge of Council Tax and NNDR administration and enforcement.
• Ability to implement and oversee service improvement initiatives.
• Excellent communication and stakeholder management abilities.

Reasonable Adjustments:

Sanctuary Personnel is committed to promoting equality, diversity, and inclusion. If you have a disability or require reasonable adjustments during the recruitment process or workplace, please notify us as early as possible. We are here to support you throughout your application and placement.

Voceer presents this job opportunity for Sanctuary Personnel, a 1000 person sized company who are categorized as a Recruitment Agency.

This position is being managed by Sanctuary Personnel, a reputable recruitment agency known for placing candidates in desirable positions.