Explore jobs in the UK

An excellent opportunity has arisen to join one of the world’s most iconic brands as a Service Quali... An excellent opportunity has arisen to join one of the world’s most iconic brands as a Service Quality Specialist – Warranty, based at Porsche Retail Group in Reading. To apply for this role, you must have experience in warranty administration within an automotive dealership.As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche’s service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.Responsibilities Provide technical support and guidance to technicians, managing repair progression, systems, and processesStay up to date with manufacturer policies, bulletins and proceduresDevelop workshop processes aligned with Porsche Service and warranty standardsControl workshop repair quality through inspections, tests, and ensuring manufacturer standardsManage Porsche Request Management System for technician support and communication.Support parts processes, including pre-pick and returns to Porsche.Administer warranty and goodwill repairs, including claims, documentation, and campaign communicationVerify warranty claim accuracy, completeness and compliance with manufacturer guidelinesProvide regular feedback on repair quality to management and recommend improvements. Minimum Qualifications Full UK Driving LicenseExperience in Warranty Administration in the automotive industryFamiliarity with dealership management systems (DMS)Great customer service skills, to ensure customer satisfaction throughout the claim processSound mechanical and technical skillsExperience of working within a franchised automotive dealershipA track record of performing within a fast paced, workshop environmentProficiency in Microsoft Office suite Desirable Qualifications Level 3 Diploma in Light Vehicle MaintenanceLevel 3 Diploma in Auto-Electrical and Mobile Electrical OperationsLevel 3 Award in Electric/Hybrid Vehicle System Repair and Replacement Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.  PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Industry leading salary plus10% bonus, paid monthly33 days holiday, with extra for long serviceFixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day.Option of a VW Group Vehicle at preferential leasing ratesPreferential rates on several products and services, including high street brands, restaurants, gyms and Porsche productsLife AssuranceDC Pension SchemeEmployee Assistance Program - support and advice on issues impacting your wellbeingDedicated mental health champions CentrePorsche Centre Reading, the very first ‘Destination Porsche’ Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.CompanyHeadquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.ApplyingPlease note that eRecruitSmart is advertising the role of Service Quality Specialist on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.  Please only apply if you consent to these terms.You must live in and have eligibility to work in the UK.  Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you

Porsche Retail Group (PRG) have an excellent opportunity for a Vehicle Technician to work for one of... Porsche Retail Group (PRG) have an excellent opportunity for a Vehicle Technician to work for one of the world’s most iconic brands and join Porsche Centre Reading.If you’re a fully qualified Vehicle Technician, ideally with recent dealership franchise experience, we’d love to hear from you.As a Porsche vehicle Technician, you will maintain, repair, and service our customer’s vehicles to the highest standard. Communicating effectively with the Service Team, you will seek to diagnose potential problems, fix mechanical and/or electrical issues or carry out routine service work. All the while ensuring the highest level of accurate record keeping and ensuring vehicles are fixed first time, and exceeding customers’ expectations.Responsibilities: Identifying problems with vehicles using diagnostic tools and equipmentCarrying out repairs and service work across the whole Porsche vehicle rangePerforming road tests to ensure repairs were successful and vehicles are functioning properly.Documenting services performed, parts used, and any issues found during inspections.Communicating with the Service Team or customers about vehicle issues and repair options.Ensuring all work is performed in accordance with safety regulations and Porsche’s exemplary customer service level expectationsKeeping up with the latest automotive technologies and repair techniques. Minimum Qualifications: A full vehicle (Category B) driver’s license, ideally for a for a minimum of two yearsLevel 2 Diploma in Light Vehicle Maintenance and Repair Competence or equivalent qualificationExperience of working within a franchised automotive dealershipExcellent mechanical and technical skills to be able to diagnose and repair faults on a wide range of vehiclesAbility to work quickly, diligently and efficiently Desirable Qualifications: Level 3 Diploma in Light Vehicle MaintenanceLevel 3 Diploma in Auto-Electrical and Mobile Electrical OperationsLevel 3 Award in Electric/Hybrid Vehicle System Repair and ReplacementExperience of working within a prestige franchised automotive dealership Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.In return, we offer Competitive Salary along with monthly Bonuses for exceptional performanceSalary increases as you progress through your Porsche training and accreditationGuaranteed monthly bonus payment for the first 3 months of your employment33 days holiday, with extra for long serviceFixed hours each week - no shift patterns. Monday to Friday 8.00am to 5.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.Option of a VW Group Vehicle at preferential leasing ratesPreferential rates on several products and services, including high street brands, restaurants, gyms and Porsche productsLife AssuranceDC Pension SchemeEmployee Assistance Program - support and advice on issues impacting your wellbeingDedicated mental health championsEmployee representative body - your voice at workFive full sets of work wear along with Porsche jumpers, gilets, jacket and safety boots Centre:Porsche Centre Reading, the very first ‘Destination Porsche’ centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.Company:Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.How to ApplyPlease note that eRecruitSmart is advertising the role of Vehicle Technician on behalf of Porsche Retail Group.  Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to.   Please only apply if you consent to these terms.You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!