Registered Service Manager in Norwich, East Of England

Independence Matters
Norwich
permanent, full-time
£40766.50 per annum

UK working eligibility only.

Registered Service Manager – Respite Services (Peripatetic/Multi-site)
 
Location: Church Green Lodge Norwich with travel across services as required 
 

Salary/Contract: £40,766.50 per annum, Full-Time 37 hours per week, Permanent

 

About the Role

Are you an experienced social care leader who is passionate about delivering high-quality, person-centred care?

We are seeking a committed and capable Registered Service Manager to work flexibly across service locations to provide leadership cover, support service continuity, and respond to operational needs in our respites service, providing short-term support to individuals with learning disabilities, physical disabilities, and complex needs.

This is a key leadership role where you will ensure the safe, effective, and responsive delivery of care, supporting individuals and their families by providing meaningful, high-quality short breaks that promote wellbeing, independence, and choice.

You will be responsible for ensuring the service operates in line with all regulatory requirements, embedding best practice, and leading a positive and inclusive team culture.

 

About Our Service

Our respite service provides planned short breaks within a safe, welcoming and supportive environment. We work closely with individuals, families, and professionals to ensure each stay is tailored, enabling people to maintain independence while giving carers valuable time to rest and recharge.

 

Key Responsibilities

  • Provide strong, visible leadership to a dedicated team

  • Ensure full compliance with CQC regulations and organisational policies
  • Deliver high-quality, person-centred support that reflects individual preferences and needs
  • Oversee care planning, risk management, and safeguarding practices
  • Manage staffing, recruitment, performance, and development
  • Maintain effective partnership working with families, commissioners, and external professionals
  • Drive continuous improvement, quality assurance, and service development
  • Ensure governance, reporting, and operational processes are consistently completed

About You

  • Proven experience in a management role within adult social care
  • Strong understanding of CQC requirements and regulatory frameworks
  • Experience delivering or overseeing respite or residential care services (desirable)
  • Level 5 Diploma in Leadership for Health and Social Care (or working towards)
  • A confident and motivating leader with excellent people management skills
  • Strong communication and organisational abilities
  • A proactive approach with a commitment to high standards of care

Additional Requirements

  • Enhanced DBS check with Adults’ Barred List
  • Full UK driving licence and access to a vehicle for business use
  • Participation in on-call rota to provide out-of-hours support

What We Offer

  • Competitive salary and benefits package
  • Generous annual leave entitlement
  • Ongoing training and development, including recognised qualifications

  • Access to employee wellbeing support, including counselling services and online GP.

  • Discounts and access to Blue Light Card
  • Occupational sick pay from day one

  • Free parking 

We are proud of our commitment to creating an inclusive workplace where everyone can thrive.  If you require any reasonable adjustments at any stage of the recruitment process, or once in post, please let us know as we are committed to working with you to understand and support your needs.

 

Independence Matters does not offer sponsorship opportunities.

Closing Date: Sunday 21 June 2026

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Voceer presents this job opportunity for Independence Matters, a 1000 person sized company who are categorized as a Direct Employer.

created 14 hours ago