Customer Service Advisor in Manchester, North West
UK working eligibility only.
We’re recruiting for Customer Service Advisors to earn up to £18.00 per hour. You’ll play a key role in supporting existing, lapsed, and interested customers, providing friendly and efficient assistance with calls, upgrades, account changes, and enquiries across our wide range of devices and broadband services.
Customer Service Advisor benefits:
- Employee Owned Trust, which means employees become share holders, which results in a tax free bonus each June (must have worked Jan-Dec, the previous year to qualify)
- 50% discount on contracts and 30% for five nominated friends and family
- Free gym membership
- Cycle to Work scheme after one years service
- Frequent team and individual incentives.
- Training is included to prepare you for this role
Customer Service Advisor role:
All customer contact will be with existing, lapsed or interested customers. Inbound enquiries often come from those wishing to upgrade, top up credit or explore new options. The role focuses on offering contracts over pay-as-you-go and includes targeted upselling of phones, tablets, watches, laptops and broadband.
Outbound work involves calling customers to present additional services, share discounts, and offer the latest deals. The position is primarily sales-driven—5% customer service and 95% sales—with specific targets such as talk time, upgrades, retentions and both single and multiple sales.
Customer Service Advisor pay:
£12.25 - £18.00 per hour
Voceer presents this job opportunity for Postify Limited, a 50 person sized company who are categorized as a Recruitment Agency.
This position is being managed by Postify Limited, a reputable recruitment agency known for placing candidates in desirable positions.